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Our Policies for Patient and Client Care Practices
Learn about our most important hospital policies, for appointments and our waiting room courtesy, methods of payments, and prescriptions refill requests.
Appointment Policy
We ask that clients schedule appointments in advance rather than walk-in whenever possible, as this helps us reduce wait times and keep scheduled visitors from being delayed. We understand illnesses and urgent cases come up and want to be sure we are there for you in your time of need. We handle pet emergencies on a case-by-case basis and by appointment. Kindly reach out to us at 760-491-1008 to see if we can accommodate your pet with a same-day appointment. If we’re unable to attend to your pet, we’ll direct you to the closest emergency pet hospital. Please note, if you are 10 minutes or more late to your scheduled appointment, we do need to reschedule.
If it’s more convenient for you, you may request a drop-off appointment. Drop-off appointments are limited and available between 8:00–9:00 AM. We will do our best to accommodate your request based on availability.
Arrival/Waiting Room Policy
We ask that all pets remain either leashed or kept in a carrier while in the waiting room. While your pet may be perfectly behaved, other pets and/or owners may have anxiety around other animals. We wish to create a comfortable and safe atmosphere for all human and animal visitors to our office, so please be courteous and abide by this policy.
Payment Methods
We require full payment for services at the time they’re rendered, including payments for treatments, examinations, prescription medication or food, and any other purchases made at our office. We accept Visa, Mastercard, Discover, American Express, cash and CareCredit®.
Prescription Refills
If you’d like, we can set up a process for having your pet’s prescriptions shipped directly to your home through our convenient online store. You can also order prescriptions and pick them up at our location in-person. We ask you to please give us 24-hours advanced notice for refills.
Prescription Diets
Some pets require special food to improve their dietary balance or meet specific dietary needs. If you are in need of a prescription diet for your pet, you may order directly through our hospital, or visit our online store to have it shipped directly to your home.
